This month’s podcast adds to the James Finister “Mrs. Doubtfire” rumours, as the regular podcast crew are joined by Toby Moore – ITSM’s baby-faced assassin – to discuss “digital transformation.” Well, the regulars bar James Finister – has anyone ever seen James and Toby in the same room? I bet that’s got you thinking.

So, what is digital transformation, why is it important, and what should you be doing about it? Three great questions and the team’s answers are scattered amongst the many words they spout within the podcast. It’s like the mid-19th Century wild-west rush for gold – so, please listen in to this stream of ITSM consciousness with your mental ITSM-nugget-panning-device to hand. There’s gold in them thar hills.


This month, the #ITSMpod podcast regulars Barclay, James, Patrick and Stephen are joined by everyone’s favourite Estonion Kaimar Karu. Kaimar is Head of Product Strategy and Development at AXELOS for a product portfolio that includes ITIL, the popular ITSM best practice framework, and is tasked with both ensuring ITIL Practitioner is a success and that ITIL as a whole stays relevant. 

So, buckle up for a five-way discussion on the future of ITIL - from the effect of business and technology change on ITSM best practice, to the issues with ITIL education and ITSM recruitment. And it's a discussion in which Kaimer compares the "consumption" of ITIL best practice to strawberry eating. Of course, had the comparison been wine drinking, or is there was champagne to accompany the strawberries, James would have probably had far more to say. Hic.

(Kaimar Karu at the time of recording held a role at AXELOS but has since left)


This month the ITSM Podcast team is running at 90% capacity because James Finister had a

“technology issue” – so just a normal day at the office really. Thankfully, though, the grumpy old

men of ITSM are joined by a much happier young man – Ollie O’Donoghue. Having joined Horses for

Sources Research, the now far more important Sir Oliver of Donoghue talks about his new role and

the CIO perspective of digital transformation. As well as pointing the boys in the right

direction on enterprise service management – that’s the use of ITSM thinking and capabilities in

other lines of business such as HR and facilities. There’s also some ITSM news chatter – that’s the

polite term for it – including the BMC/CA merger speculation.


In this month’s IT service management (ITSM) podcast, James Finister rediscovers his voice and ITSM opinions (and is really quite shouty). The boys – well it’s hard to think of them as grownups – are joined by Rosh Hosany from PwC to talk about the upcoming Service Desk and IT Support Show (SITS): the event itself and the sessions that people are looking forward to attending. There’s also ITSM news, but if you want to know whether the ITSM new poodle’ contracts have been renewed, then you’ll need to listen in. Oh, and there’s also a high probability that Stephen will be moaning about something (well, multiple things).


After the team's near-fatal technology failure at the SDI conference, they've regrouped and returned to their safe place - recording the podcast remotely, without any guests (which also means that one of the hosts doesn't need to wear trousers). This time Barclay, James, Patrick, and Stephen chew the fat over what can be done to help the ITSM community to make sense of, and to benefit from, the growing number of available frameworks, standards, methodologies, approaches, techniques, and technologies. Along the way, there's some DevOps love, concerns over the ability of different approaches to work well together due to vested interests, plus suggestions as to what needs to be done to help practitioners find the right blend of approaches. Oh, and Stephen digs himself into a hole he can't get out of.


Thought we were dead? Well you thought wrong because the Service Management podcast is back!

Sponsored by itSMF UK and featuring regular hosts Stephen Mann, James Finister, Patrick Bolger, and Barclay Rae, our first episode is focused on the Service Desk Institute’s Annual Conference.

Joined by guests Sally Bogg, Matt Hooper, Mauricio Corona, and Carla Thorney, we also discuss what we should be focusing on in IT, the importance of the customer, and fifty shades of grey!

P.S. Hi John.